Luxury hotels and resorts
Who want a guest experience that is memorable, measurable and consistent at every touchpoint.
Area of application
HOSPITALITY
Hospitality and the human experience
Hospitality is, above all, a human relationship. Guests may forget the rooms, but they remember how you made them feel.
Who it is for.
Hotel chains and groups
Who need a shared standard of hospitality that adapts to different properties and cultures.
Inclusive hospitality providers
Who want to welcome families with specific needs through genuine expertise and practical care.
The LGEE method.
Luxury Guest Experience Evaluation: a method developed in practice, combining hospitality psychology with experience evaluation.
01 Evaluate
We analyse the experience from the guest’s perspective, touchpoint by touchpoint.
02 Map
We identify the moments that create an emotional connection, and those that diminish it, throughout the stay.
03 Develop
We develop teams so that excellence becomes second nature: people who feel well welcome others better.
The programmes.
01 LGEE Luxury Guest Experience
Evaluating and developing the guest experience in luxury hospitality.
02 Hospitality Inclusive
Skilled support for families with specific needs, through training, processes and services.
03 Emotional Touchpoint Mapping
Mapping the emotional moments of a stay to design an experience that stays with guests.
Developed in practice, beyond the classroom.
The founder’s journey- Methods developed in luxury hospitality
- Experience in human resources leadership at Costa Crociere
- Direct work with families with specific needs
Bring LGEE to your property.
Tell us about your property and your guests. We will start by evaluating the experience you offer today.